Good to know

Bicycles
You can store your bicycles in our secured and video-monitored bikeroom. Bringing bicycles to the rooms is not allowed. In our E-Bike rental we offer various types of electric bikes. Further Information.

Breakfast buffet and dinner in our Restaurant Gruener Baum
The overnight rate does not include meals. The bed and breakfast rate includes the breakfast buffet. It is not allowed to take food from the breakfast room. The half board rate includes the four-course dinner and the breakfast buffet. For meals, which your rate already includes, no further registration is necessary. A change of booking to half board is possible until the day before arrival.
If your booked rate does not include breakfast and/or dinner, you can also book them separately. You can book for breakfast until 7 p.m. the day before, the price is Euro 13.-. The following discounts apply to the breakfast rate for children: 0-2 years 100%, 3-9 years 50% and 10 - 13 years 30%. The registration for the half-board dinner is possible until 10 a.m. of the corresponding day, provided that the table is available. The price is Euro 32.- per menu for hotel guests and Euro 39.- for non-hotel guests.
Cancellation of the half-board dinner is possible until 10 a.m. of the corresponding day. For breakfast you can cancel until 7 pm of the previous day, we will credit you Euro 8.- (for children according to the children's discount). Cancellation for dinner is possible until 10 am of the corresponding day, in this case we will credit you € 10.- per menu.

Opening hours breakfast buffet
- 6/11 - 21/12 2023: 07:30 - 09:30
- 22/12/2023 - 7/1/2024: 07:30 - 10:00
- 1/3 - 26/3/2024: 07:30 - 09:30
- 27/3 - 30/6/2024: 07:30 - 10:00
- 1/7 - 30/9/2024: 07:00 - 10:00
- 1/10 - 10/11 2024: 07:30 - 10:00

Our service team serves dinner as part of half board from 19:00, please arrive at the dining room by 20:30.

Cancellation policies
You can find our rates and availability with the cancellation policies on our online reservation system. Your personal area on our online booking system offers you the option to cancel your booking.

Check in - Check out
On the day of arrival the rooms are ready from 2 p.m.. Check in is possible until 9 p.m.. If you arrive by car, please drive to the enterence area of the hotel. Your booking was made on our online booking system? You can check in comfortably online. Otherwise please have the passports of all participants, including children, ready for check-in. We request that the rooms be vacated by 10.30 a.m. on the day of departure.

Digital guest map
Click here for the digital guest map for our sorrounding area.

Dogs
You can bring your dog with you. We charge € 9.- per night for special cleaning of the room. Dog food is not included. Please note that dogs are not allowed in the house library or the dining rooms. Dogs are allowed in our public á-la-carte restaurant on the ground floor (open from Easter to the end of October).

Internet access
We offer free WIFI for our hotel guests in all rooms and the entire building.

Parking
We offer the following options:
- free car parking spaces (one for room)
- free, covered motorcycle parking spaces in our backyard
- reserved car parking spaces in the backyard for Euro 7.- for night
- car garage space with 220V Schuko-plug-socket for € 15.-, per 24 hours (power consumption included in the price)
Please drive to the hotel enterence on your arrival.

Payment options
The hotel bill has to be cleared in the hotel at check-out at the latest. We accept cash payments, bank card, EC card, Mastercard, Maestro and VISA. Please note that due to legal constraints the limit for cash payments by citizens of the European Union is 4.999 Euro for person.

Smoking
Smoking is prohibited in all rooms of the building. This includes the bedrooms. You can smoke on the balconies or on the roof terrace.

Spa area
The access to our spa area is included in your room rate. The area is located on the 4th and 5th floor of Belvenu Boutiquehotel. For the duration of your stay we provide you a bathrobe, a large bath towel and flipflops.
Opening hours:
- 5/11 - 19/12 2023: 16:00 - 19:00
- 20/12/2023 - 6/1/2024: 15:30 - 20:00
- 1/3 - 26/3/2024: 16:00 - 19:00
- 27/3 - 31/5/2024: 15:30 - 20:00
- 1/6 - 31/8/2024: 15:30 - 20:30
- 1/9 - 9/11/2024: 15:30 - 20:00

VenostaCard
The VenostaCard allows the holder free access to the Venosta Valley Train as well as all public transport throughout the South Tyrol region. The VenostaCard grants the holder exclusive access to auxiliary services at selected locations, including museums, castles, etc., across the entire Venosta Valley. The card is included in the room rate.

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