Good to know

Bicycles
You can store your bicycles in our secured and video-monitored bikeroom. Bringing bicycles to the rooms is not allowed. In our E-Bike rental we offer various types of electric bikes. E-Mountainbikes for Euro 30.-/day and E-Trekkingbikes for Euro 25.-/day. Reservation is possible.

Breakfast buffet and dinner
Dinner and breakfast take place on first floor of Gruener Baum, right in front of Belvenu.
The Rate “overnight” does not include any meals. Breakfast is included in the rates “bed and breakfast” and “half board”. The “half board” rate includes also our five-course dinner with salad buffet. Your can add breakfast (until 7 p.m. of the day before, for Euro 10.- for person) if your rate does not include breakfast. Child reductions for breakfast: 0-2 years 100%, 3-9 years 50% and 10-13 years 30%.
If your booking does not include halfboard, you can add the dinner (limited availibility) until 10 a.m. for Euro 24.- for menu for hotel guests an Euro 29.- for non hotel guests.
Breakfast can be cancelled until the day before. You can cancel dinner until 10 p.m. of the respective day, we accredit you an amout depending on the offer you booked.
Our breakfast buffet is available from 7:30 to 10 a.m.. In the months from May to September the breakfast buffet is available from 7 a.m..
We serve dinner starting at 7 p.m., the latest time to start dinner is 8:30 p.m. Please note that the meals will not be refunded if you do not show up without a regular cancellation.

Cancellation
You can find our rates and availability with the cancellation policies under Rates & Availability. We recommend the travel insurance from our partner Europäische Reiseversicherung. We accept cancellations only in written form (E-Mail or registered letter). Deposits (caparra confirmatoria) are not refundable in case of cancellation.

Car
We offer one free parking lot per room for our guests or a parking spot with 220V Schuko-plug-socket in the underground car park for € 10.- per 24 hours (reservation possible).

Check in – Check out
On the day of arrival the rooms are ready from 2 p.m.. Check in is possible until 9 p.m. If your arrival is planed after 9 p.m. please inform us. Please have the passports of all participants including children ready for check-in. We request that the rooms be vacated by 10:30 a.m. on the day of departure.

Dogs
You can also bring your dog. Simple click on the check-box “dog” during the booking of your room. We charge Euro 9.- per night for special cleaning of the room. Dog food is not included. Please note that dogs are not allowed in the house library, thedining rooms and the wellness area. Dogs are allowed in our public á-la-carte restaurant on the ground floor of Gruener Baum (open from Easter to the end of October).

Internet / WIFI
Our Highspeed-WIFI is free for our guests and available on the entire property.

Smoking
Smoking is prohibited in all rooms of the building. This includes the bedrooms.

Payment options
The hotel bill has to be cleared in the hotel at check-out at the latest. We accept cash payments, bank card, Mastercard, Maestro, V-Pay and VISA.

Spa area
The access to our Spa area is included in your room rate. Our Spa area is open from 3:30 p.m. until 8 p.m (in the months of June, July and August until 8:30 p.m.). Children under 16 years of age are allowed only with at least one legal guardian.

Venostacard
The Venosta Valley Card is included in the room rate and allows the holder – via the integrated South Tyrol Guest Pass – free access to the Venosta Valley Train as well as all public transport throughout the South Tyrol region. Cardholders also enjoy discounts for cable cars, museums, and various sporting and recreational facilities.